Refund Policy – NexaClub

At NexaClub, we are dedicated to providing a safe, enjoyable, and immersive environment for all gamers. This Refund Policy explains the eligibility criteria, procedures, and timelines for requesting refunds on memberships, game sessions, tournament entries, or other purchases. By using our services, members and guests agree to comply with these terms.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Unused membership or gaming package requested within 14 days of purchase.
• Cancellation of a booked tournament, workshop, or special gaming event by the Club.
• Defective or malfunctioning game tokens, cards, or digital credits upon first use.
• Exceptional circumstances, such as medical emergencies, at the sole discretion of management.

Refunds will generally not be available for:

• Services already partially or fully consumed.
• Merchandise, equipment, or collectibles removed from the Club premises.
• Time-limited promotional offers, discounts, or bundles where restrictions were stated.
• Digital downloads or in-game content that has been redeemed.

2. Refund Request Procedure

• Submit a written refund request via email or at the Club’s reception desk.
• Include proof of purchase such as a receipt, invoice, or order confirmation number.
• Provide a detailed explanation for the refund request, including relevant dates and details.
• Requests must be submitted within 14 days of the original purchase date.

3. Refund Processing Timeline

Approved refunds will be processed within 7 business days from approval. Refunds will typically be issued using the original payment method. Additional time may be required for the funds to appear in the account due to bank or payment provider processing.

The Club is not responsible for delays caused by external financial institutions, banks, or technical errors beyond our control.

4. Event and Tournament Refunds

• Full refund or credit for canceled events, tournaments, or special sessions.
• Voluntary cancellations require submission at least 14 days prior to the scheduled event to be considered. Late requests may be denied unless approved for emergencies.

5. Membership Refunds

• Full refunds for unused memberships requested within 14 days of purchase.
• Partial refunds may be prorated for partially used memberships.
• Membership transfers to another individual require prior approval and may affect refund eligibility.

6. Denial of Refunds

• Requests submitted after 14 days from purchase.
• Services, sessions, or events already accessed or attended.
• Violation of Club rules or misconduct resulting in account suspension or termination.
• Loss, damage, or misuse of Club equipment, tokens, or digital accounts.

7. Dispute Resolution

Members may request a review of disputed refund requests by Club management. Reasonable efforts will be made to resolve disputes fairly, but final eligibility decisions rest solely with Club management.

8. Policy Amendments

The Club may modify or update this Refund Policy at any time. Changes take effect immediately upon posting at the Club premises or through official communication channels. Members are encouraged to review the policy periodically.

Conclusion

NexaClub is committed to ensuring a positive, fair, and enjoyable experience for all members. Refunds are granted under specific circumstances, with each request reviewed carefully to maintain transparency and fairness. Cooperation and understanding help us provide a secure and engaging environment for all gaming enthusiasts.