Privacy Policy – NexaClub

At NexaClub, protecting the privacy of our members, visitors, and participants is a top priority. This Privacy Policy describes how we collect, use, store, and safeguard personal information obtained during your interaction with our Club, participation in gaming sessions, tournaments, or other Club activities. By using our services, you consent to the practices described in this Policy.

1. Information We Collect

• Personal Identification Data: Name, date of birth, email address, phone number, and membership ID.
• Account and Membership Data: Login credentials, preferences, game progress, and membership status.
• Payment Information: Billing details, transaction history, and receipts. Full card numbers are not stored.
• Usage Data: Records of participation in game sessions, tournaments, events, and usage patterns.
• Technical Information: IP addresses, device info, operating systems, browser type, and software version.
• Security Data: Video surveillance footage and access logs for safety.

2. Purpose of Data Collection

• Managing memberships, accounts, and reservations.
• Ensuring access to gaming equipment, tournaments, and Club activities.
• Processing payments, subscriptions, and issuing receipts.
• Communicating updates, event notifications, and promotional offers.
• Improving Club services by analyzing usage patterns and feedback.
• Maintaining safety and security within the Club premises.

3. Data Storage and Security

All personal data is stored securely using appropriate technical and organizational measures. Access is limited to authorized personnel. Security measures include encrypted storage, password protection, secure databases, controlled access to records, monitoring, backups, and regular audits.

4. Sharing of Information

We do not sell or rent personal data to third parties. Data may be shared only in the following circumstances:

• Service Providers: Trusted partners assisting with payment processing, IT support, or operational needs.
• Legal Requirements: When required to comply with laws, regulations, or court orders.
• Safety and Protection: To safeguard the rights, property, or safety of our members, staff, or Club premises.

5. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined or comply with legal obligations. Membership, account, and transaction records may be kept for several years after activity ends. Surveillance recordings are retained for a limited period unless required for investigations.

6. Rights of Members and Visitors

• Access: Request copies of personal data we hold.
• Correction: Update or correct inaccurate information.
• Erasure: Request deletion of data, subject to legal obligations.
• Restriction: Limit processing of data in certain circumstances.
• Portability: Request transfer of data to another provider where feasible.
• Objection: Object to specific processing activities, such as marketing communications.

Requests can be submitted to Club administration. Proof of identity may be required.

7. Marketing Communications

We may send notifications about tournaments, new games, events, or promotions. Members can opt out of marketing communications at any time by notifying the Club administration.

8. Privacy of Minors

For members under 18 years old, parental or guardian consent may be required. Minors’ data is processed only for necessary purposes, such as account management, participation in games, and ensuring safety.

9. Changes to This Policy

This Privacy Policy may be updated to reflect changes in law, operational practices, or security measures. The latest version will be available upon request and within Club premises.

10. Contact Information

Questions or concerns regarding this Privacy Policy or personal data management can be directed to Club administration during regular working hours.