Data Protection Policy – NexaClub

At NexaClub, protecting the personal data of our members, visitors, and participants is a fundamental part of our commitment to providing a safe, enjoyable, and responsible gaming environment. This Data Protection Policy outlines how we collect, process, store, and safeguard personal information in connection with our club activities, including gaming sessions, tournaments, membership programs, and events.

1. Purpose of the Policy

The purpose of this policy is to ensure transparency and accountability in handling personal data. We provide all individuals engaging with our services a clear understanding of what data is collected, how it is used, and their rights. Maintaining confidentiality and security fosters trust and supports a positive gaming community.

2. Types of Data Collected

• Identification Data: Names, birth dates, contact details, and membership IDs.
• Account Information: Usernames, passwords, player profiles, and gaming preferences.
• Payment Data: Billing info, transaction history, and payment methods for memberships, tournaments, or merchandise.
• Usage Data: Records of gaming activity, tournament participation, time spent on computers or consoles, and interactions with other players.
• Technical Data: IP addresses, device identifiers, or system info related to online services or digital platforms.
• Security Data: CCTV recordings or other monitoring systems used to protect Club facilities, staff, and members, and data for preventing cheating or misconduct.

3. Lawful Basis for Processing

• Fulfilling contracts or obligations associated with memberships, events, or services.
• Compliance with legal or regulatory requirements.
• Safeguarding the safety, security, and integrity of the Club, its members, and staff.
• Pursuing legitimate interests, such as improving services, enhancing experiences, and promoting events.
• Obtaining explicit consent when necessary, especially for marketing communications or optional features.

4. Use of Personal Data

• Managing membership accounts and ensuring access to facilities and events.
• Processing payments, refunds, and financial transactions.
• Organizing tournaments, competitions, and other gaming events.
• Monitoring gameplay for fair play, rules compliance, and security.
• Communicating Club updates, schedules, promotions, or policy changes.
• Collecting feedback via surveys or questionnaires to improve operations and satisfaction.
• Maintaining security through surveillance and anti-fraud measures.

5. Sharing and Disclosure

The Club does not sell or rent personal data. Sharing may occur under specific circumstances:

• With trusted service providers assisting with payment processing, IT support, or membership management.
• With law enforcement or regulatory authorities as required by law or to address misconduct.
• With event partners to organize competitions, with appropriate safeguards in place.

6. Data Security

Strict technical and organizational measures are in place to protect personal data from unauthorized access, loss, or misuse. Measures include secure storage, password protection, encryption, access controls, and staff training. Regular reviews and updates ensure effective security against emerging risks.

7. Data Retention

Data is retained only as long as necessary to meet the purposes outlined:

• Membership and transaction records are kept during active membership and as required by law.
• Event and tournament records are retained for a reasonable period for disputes or historical reference.
• Security and technical logs are stored for operational purposes and deleted when no longer needed.

After retention periods, data is securely deleted or anonymized.

8. Rights of Individuals

• Access the data held about them.
• Request correction of inaccurate or incomplete data.
• Request deletion, subject to legal or regulatory requirements.
• Restrict or object to processing under certain circumstances.
• Withdraw consent where processing is based on consent.

Requests can be submitted to the Club’s management and will be handled promptly.

9. Protection of Minors’ Data

Minors’ data is treated with particular care. Parental or guardian consent may be required. Data from children is used only for operational purposes such as tournament registration or supervised gaming activities and is never used for unsolicited marketing.

10. Accountability and Compliance

The Club is committed to compliance with data protection laws. Management oversees policy implementation, ensures prompt handling of breaches, and informs affected individuals as required.

11. Policy Updates

This policy may be updated to reflect legal, operational, or technological changes. Members will be notified of significant changes through Club communications.